Refund and Returns Policy

Last updated: July 2026

We want you to be satisfied with what you buy from us. This policy explains when a refund is available and how to request help with an order.

Digital Products

Because digital products are delivered immediately and cannot be returned, all sales of digital products are final and we do not offer refunds once a file has been delivered.

This does not affect your right to a working product. If something goes wrong on our end, we will fix it.

If There Is a Problem With Your Order

Your download fails or the link does not work.
The file you received is damaged or will not open.
You received a different product than the one you paid for.
You were charged more than once for the same order.

We will send a replacement file, correct the order, or issue a refund or credit, whichever is appropriate.

Other Products and Services

For anything we sell that is not a digital download, the cancellation window, any applicable fees, and the refund terms will be stated clearly at the point of purchase or in a written agreement provided to you before you commit. Where an outside provider is involved, that provider’s cancellation terms may also apply, and we will tell you before you confirm.

Duplicate and Unauthorized Charges

If you see a charge from us that you do not recognize, contact us before disputing it with your bank. We will review the charge promptly and refund it if it was made in error.

How to Request a Refund or Help

Email us at ask@elitemobilityliving.com with the name on the order, the date of purchase, and a short description of the problem. We aim to respond within two business days. Approved refunds are issued to the original payment method and typically appear within 5 to 10 business days, depending on your bank.

Changes to This Policy

We may update this policy from time to time. When we do, we will revise the date at the top of this page.